Gen Mobile Reviews

Extremely poor service.
My mobile data stopped working and they told me I'm over the limit despite my phone showing 1 had used 113MB out of a 1GB plan. Took me a while to figure out that the person in the chat didn't have a clue as to how many MBs are in 1 GB.
I called then their customer service number and I'm still on hold.
Genmobile used to be great. It is awful now!

I'd stay away from them. They are the new freedompop kids on the block.

Gen Mobile is okay. It took more than 2 weeks to resolve an issue. In the beginning, everything was great. However, when I expressed concern over not being able to use my phone (and after plans had been paid), did GenMobile customer service become non-responsive and I kept getting bounced around from rep to rep. Several times a "supervisor" was supposed to reach out to me, but never did. And the last representative I talked to, argued with me about my details! If you are looking for a cheap plan, then GenMobile is your provider. If you are looking for great customer service that promptly addresses very important issues (such as unable to send/receive calls for a few weeks), then godspeed.

My family and I have been with almost every single carrier. That is TRUTH. In fact, in thinking back, I cannot think of one we have not been with within the past few years.

During that time, we have found that the top carriers (Verizon, T-Mobile, Sprint, et. Al.) do indeed put more effort into customer service; however, as the adage goes, you get what you pay for and companies such as these are on the high-dollar side. Additionally, not only are they on the high-dollar end of the spectrum, they have hidden fees, ever-changing fees, fine print, and worse than all that, they have: up-selling ad-nauseum. On Sprint they automatically sign you up for a phone protection plan, which is optional, but you have to specifically opt out from it. When you do try to opt out, however, they switch you to a salesperson who is fantastic at what they do. You would have thought the one I got was my best friend who thought I loved taking pictures and tried to convince me how much I needed this protection at "only" $8.00 more a month. Lol. Well, if you are like me, and like to find the best service possible, at the lowest price possible, these are not for you.

On the other hand, we have the low-cost carriers and in this group I am also including the 'government assistance' carriers. They're all pretty much terrible. Again, you get what you pay for.

Enter GenMobile, who I believe is the new kid on the block. Their customer service (at least for now) is TOP-NOTCH. It is EXCELLENT. Bravo, GenMobile, and were I rating just this, it would be a five star review. Their prices are also really, really hard to beat. With plans starting at $5 a month for unlimited text (text only); $10 for unlimited talk and text; $15 for Talk, text, & data; and so on, they are among, if not the, lowest cost service providers I have found. Still, a five-star review would be warranted. Now, let me explain why I gave them a 4.

We recently ported two numbers to GenMobile just to keep the numbers and to test their services before we move our current main numbers from Walmart Mobile Family Plan to them. Since it was only meant to hold these numbers until we can play musical phones with our actual phones, we chose the lowest-cost $5 text-only plan. The porting was easy and fast, I did not need to wait for a sim card (this was based on the phones I used to port to though, and has no bearing on GenMobile) and they work as expected. The problem I encountered is SPAM!

Now, I do not know if the spam was a carry-through from my old numbers which were about to expire on my old carrier, or if GenMobile, to help offset the cost of their low cost service "sells" the numbers out to spammers. If the latter, it is a big deterrent, and a personal pet peeve of mine.

All-in-all, I DO recommend this company to those needing low cost cell phone service and plan to move one of our first main numbers to them this coming week.

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Update: ALL of my family's phones are now on this Network. They have EARNED our business. I'll come and update with details, but trust me. EXCELLENT SERVICE, plans, free minutes and data, plus they keep your account active and provide you free text messaging for fifteen days if you forget to pay instead of disconnecting AND I was able to get a really old phone number back. Just amazing company. (Please don't change, GenMobile)!

Great company!